Hollywood Casino Amphitheater Rules
Operated by Live Nation, Hollywood Casino Amphitheater Rules can accommodate up to 20,000 guests with a mix of reserved seating and lawn areas. To ensure a safe, enjoyable experience for all attendees, the venue enforces a strict set of rules and policies. This in-depth guide covers key areas including accessibility, animals, age requirements, and more, drawing from official venue guidelines. Understanding these policies ahead of time can help you plan your visit smoothly, avoid delays at entry, and comply with security measures designed to prioritize safety and fairness. Note that policies may vary by event, so always check the official website or event page for updates.
Accessibility
Hollywood Casino Amphitheatre is committed to providing an inclusive environment for guests with disabilities, adhering to ADA standards. The venue offers accessible parking in designated lots, which requires a valid accessible parking placard or license plate. Wheelchair-accessible seating is available in various sections, including companion seating for aides. Guests can request accommodations when purchasing tickets through the box office or Ticketmaster. For those with mobility needs, ramps and elevators provide access to key areas like concessions and restrooms.
Assistive listening devices and sign language interpreters may be arranged for select events with advance notice – contact the venue at least 72 hours prior. Medical bags or equipment are exempt from the standard bag policy; security will inspect and tag them upon entry. If you require special assistance, arrive early and inform staff at the gates. The venue’s accessibility services aim to make live music accessible to everyone, reducing barriers and enhancing the overall experience.
Animals & Service Dogs
Pets are strictly prohibited at Hollywood Casino Amphitheatre to maintain a safe and hygienic environment for all guests. This includes emotional support animals, as the venue distinguishes them from trained service animals. However, service animals, as defined by the ADA (typically dogs or miniature horses trained to perform tasks for individuals with disabilities), are permitted. These animals must remain under control, leashed or harnessed, and are allowed in all public areas of the venue.
Owners are responsible for cleaning up after their service animals and ensuring they do not disrupt others. If a service animal behaves aggressively or is not housebroken, staff may ask for its removal. For events with large crowds or loud music, consider the animal’s comfort, as pyrotechnics or flashing lights could cause distress. Always inform security upon arrival for any necessary accommodations. This policy balances animal welfare with guest safety, preventing allergies or accidents in a high-traffic setting.
Age Requirements
The amphitheatre welcomes guests of all ages, with no general minimum age restriction for most events – children are permitted as long as they have a valid ticket. However, certain concerts may impose age limits, such as 18+ or 21+ for shows involving alcohol service or mature content; these are specified on the event listing. Minors under 18 must be accompanied by a parent or legal guardian. For lawn seating, families often bring children, but parents should note the outdoor setting’s exposure to weather and crowds. Ticket policies require children over the age of 2 to have their own seat in reserved areas, though infants may be held in laps without a ticket in some cases. Age verification via ID is enforced at entry for restricted events, and underage drinking is strictly prohibited. This flexible approach allows families to enjoy performances while ensuring compliance with legal standards for alcohol and content.
Bag Policy
To enhance security and speed up entry, Hollywood Casino Amphitheatre enforces a clear bag policy similar to NFL standards. Permitted bags include clear plastic, vinyl, or PVC totes no larger than 12″ x 6″ x 12″, allowing easy inspection. Small clutch bags up to 6″ x 9″ (or sometimes specified as 4.5″ x 6.5″) are also allowed and do not need to be clear. Opaque bags, backpacks (unless clear and within size limits), or those with studs, spikes, or large decorations are prohibited. Medical or diaper bags are exceptions but must be inspected and tagged by security. Non-compliant bags can be checked at the box office for a $10 fee, where you’ll receive a complimentary clear bag for use. This policy reduces entry wait times and minimizes risks, but plan ahead – leave unnecessary items in your vehicle. Tips: Opt for cross-body clear bags for convenience, and measure yours before arriving to avoid issues.
Entry and Security
Entry gates open approximately 1-2 hours before showtime, depending on the event. All guests undergo security screening, including metal detector checks and bag inspections. Arrive early to account for lines, especially for popular acts. Re-entry is generally not permitted once you exit, so plan accordingly for items like forgotten jackets. Tailgating is allowed in parking lots but must adhere to rules like no open flames or excessive noise. Weapons, including pocket knives, are banned, and suspicious behavior may lead to denial of entry. Security personnel are trained to handle emergencies, with first aid stations on-site. This rigorous process ensures a secure environment, protecting against threats in a large outdoor venue.
Food, Drink & Alcohol
Outside food and beverages are not allowed inside the amphitheatre, with exceptions for medical needs or infant formula (in clear containers). The venue offers a variety of concessions, including snacks, meals, and non-alcoholic drinks. Alcohol is available for guests 21+ with valid ID, served at bars throughout the grounds – wristbands may be issued for verification. Overconsumption can lead to ejection without refund. Prohibited items include glass bottles, cans, soft drinks, and any alcohol brought from outside. Water stations provide free refills, and sealed water bottles (up to 20 oz) are sometimes permitted. This policy supports venue revenue while preventing litter and safety hazards from glass or unauthorized substances.
Payment Options
Hollywood Casino Amphitheatre operates on a cashless basis for most transactions to streamline service and reduce contact. Credit cards, debit cards, and mobile payments like Apple Pay or Google Pay are accepted at concessions, merchandise stands, and the box office. Cash is not accepted at the box office for ticket purchases – a flat $8 service fee applies to card transactions. ATMs are available on-site for those needing cash, though fees apply. For parking, prepaid vouchers via credit/debit are recommended. This modern approach minimizes theft risks and speeds up lines, but bring a backup card in case of technical issues.
Photography and Recording
Personal photography is allowed with small, non-professional cameras (no detachable lenses or tripods). Smartphones are fine for snapshots, but flash photography is discouraged during performances. Professional cameras, video recording devices, and audio equipment are prohibited to respect artist rights and prevent distractions. Drones or any aerial devices are banned. Violations can result in confiscation or ejection. This policy protects intellectual property while allowing fans to capture memories discreetly.
Prohibited Items
A comprehensive list of banned items ensures safety: weapons (firearms, knives), alcohol, controlled substances, glass/metal containers, cans, soft drinks, fireworks, frisbees, laser pointers, pets, banners with sticks, large umbrellas (small ones with no metal tips are okay), professional cameras, and non-clear bags exceeding size limits. Strollers and baby carriers are permitted, as are blankets for lawn seating. Checked items cost $10. These restrictions prevent injuries, fires, and disruptions in a crowded venue.
Smoking Policy
Smoking, including e-cigarettes and vaping, is prohibited throughout the amphitheatre, including seating areas and restrooms. Designated smoking zones are located outside the main entrances and in parking garages – re-enter after using them, but note re-entry rules. This smoke-free policy promotes health, reduces fire risks, and complies with local ordinances, creating a cleaner atmosphere for all. Additional policies include parking (pre-purchase required, starting at $20 per vehicle) and weather preparedness (events are rain or shine, with ponchos available). By following these guidelines, you’ll contribute to a positive experience at this iconic venue.